Frequently asked questions
Do you offer free shipping?
Yes. Back in the Day Books provides FREE standard shipping across the United States with no minimum purchase requirement and no hidden shipping charges.
What is your return policy?
We have a 30-day return policy, which means you have 30 calendar days from the date of package delivery to request a return for items in their original, undamaged condition.
Can I change or cancel an order?
Orders can be canceled within 15 minutes of being placed by emailing support@backinthedaybooks.com with your order number. Once this 15-minute window passes, the order enters processing and fulfillment, but you may request a standard return once the package arrives.
How can I contact you?
If you have any questions regarding our shipping policy, order status, or tracking, please feel free to reach out:
Store Name: Back in the Day Books
Address: 355 Main St, Dunedin, FL 34698, United States
Phone: +1 (727) 221 - 0025
Email: support@backinthedaybooks.com
Business Hours: Sunday – Wednesday: 10:00 AM – 07:00 PM, Thursday – Saturday: 10:00 AM – 09:00 PM
Can I track my order?
Absolutely. Once your order has shipped, you will automatically receive an email confirmation with your carrier tracking number to monitor your package throughout transit.
How long does delivery take?
Our estimated total delivery time combines handling time and transit time:
- Handling Time: 1–3 business days (Monday – Sunday)
- Transit Time: 3–5 business days
- Total Estimated Delivery Time: 4–8 business days across all destinations within the United States.
Please note that delivery estimates are not guaranteed delivery dates.
Is my payment information secure?
Yes. Our storefront uses 256-bit SSL encryption to protect your billing credentials. All transactions are securely routed through PCI-DSS Level 1 compliant payment gateways, and we never store your complete card details.
What if my order arrives damaged?
If your book arrives damaged, defective, or incorrect, please email our support team within 7 days at support@backinthedaybooks.com with your order number and clear photos of the issue so we can provide a prepaid return label and issue a replacement or full refund.